• FREQUENTLY ASKED QUESTIONS 

    What is the HELLO SYDNEY! Card?
    The Hello Sydney! Card is a FREE card that gives you exclusive discounts to shop, dine and play at Harbourside Shopping Centre, Darling Harbour and Birkenhead Point Outlet Centre. 

    Who can use the HELLO SYDNEY! Card? 
    Hello Sydney! cards are available for visitors to Sydney. Sydney residents are excluded from this card.
    Click here to see all Sydney suburbs excluded from this program. 

    Is the HELLO SYDNEY! Card free?
    Absolutely! Free and lots of discounts for you to save! 

    Where can I get a HELLO SYDNEY! Card?
    Your card can be collected from Harbourside Shopping Centre’s Information Desk or Birkenhead Point’s Customer Service Desk. It must be validated before use. 

    What do I need to validate the card?
    Hello Sydney! cards are only available to visitors to Sydney so for our Customer Service Staff to verify where you live, we require you to present a valid Passport or Driver’s Licence with your home address on it.

    Where can I validate my HELLO SYDNEY! Card?
    Your Hello Sydney! card can be validated at Harbourside Shopping Centre’s Information Desk or Birkenhead Point’s Customer Service Desk. 

    How long is my HELLO SYDNEY! Card valid for?
    Hello Sydney! cards are valid for fourteen (14) days from the date of validation. After this time, your card expires and can no longer be used. If you are coming back to Sydney, feel free to validate another Hello Sydney! Card so you can keep enjoying the benefits.

    Can I extend the validity date on my HELLO SYDNEY! Card?
    Unfortunately you can’t extend the validity date on your Hello Sydney! card but if you are visiting Sydney for longer than fourteen days, you can collect another one from any of the collection points listed above.

    Where can I use my HELLO SYDNEY! Card?
    Your Hello Sydney! card can be used at participating shops at Harbourside Shopping Centre or Birkenhead Point Outlet Centre. Simply show the card in-store when you are paying to receive the discount. All participating stores and the offer are in your handy Hello Sydney card. Otherwise, make sure to check the SHOP, DINE AND PLAY pages on the website to see which shops are offering the discount. 

    Where can I find a list of HELLO SYDNEY! offers and participating shops?
    All of this information can be found in your Hello Sydney card or on the SHOP, DINE & PLAY pages on this website.

    Where can I find HELLO SYDNEY! Terms & Conditions?
    Please click here to view Hello Sydney! Terms & Conditions. 

    I have more questions. Who do I contact?
    Email us at info@hellosydney.com